Carytown Bicycle Company Return/Exchange Policy

We accept refunds and exchanges.

Items should be in sale condition. Please provide proof of purchase and details of whether an item is for return or exchange. Carytown Bicycle Company does not do partial refunds. Sale items and gift cards are non-refundable.

In-Store Purchases
All returns must be in new condition, including all packaging, and returned within 7 days of purchase. All returns are for store credit or money back less a 10% restocking fee and must be accompanied by a receipt. All sales are final on saddles, car racks and shoes.

Online Purchases
Online purchases must be returned in new condition including any packaging within 30 days of purchase. Return shipping will be refunded on exchange items.

Send returns for online purchases to:

Carytown Bicycle Co.
Attn: Online Returns
3112 West Cary Street,
Richmond, Virginia, US, 23221

Warranty & Replacement

Some items we sell come with a limited manufacturer's warranty. If your product has a manufacturer's defect in materials or workmanship, you may contact us to have the product returned for warranty replacement or repair. Please send all warranty requests to warranty@carytownbikes.com.